Refund policy

Last updated: October 2, 2026

Digital products

STUDIO SIGNET sells digital products only: wedding website templates and wedding stationery templates (such as menus, welcome signs and seating chart cards). Your templates are delivered as Canva template links. Nothing is shipped.

Because you get access to your templates right away, all sales are final once your order has been delivered, unless the law requires otherwise.

Please read the product description carefully before you buy. If you have a question before ordering, email us at support@studiosignet.com and we'll be happy to help.

What you need

Our templates are made for the free version of Canva. To use them you need a free Canva account and an internet connection. Canva Pro is not required. Printing is not included with your purchase.

Immediate access and your right to cancel

In some places, including the UK and the EU, customers may have a legal right to cancel certain online purchases within 14 days.

Because our products are digital, you may be asked at checkout to agree that STUDIO SIGNET gives you access to your templates immediately. If you agree, you lose your right to cancel once access begins.

This does not affect your legal rights if a product is faulty, not as described, or does not work as promised.

Problems with access or files

If any of the following happens, email support@studiosignet.com with your order number and a short description of the problem:

  • you can't open your download or a template link
  • a file or link is missing, broken or incomplete
  • you received the wrong product or colorway

We'll fix it by sending a working link, restoring your access, or giving you the correct product. Fixing an access problem does not by itself entitle you to a refund.

Faulty or not as described

If a template is faulty, incorrect, or not as described, please contact us within 7 days of purchase. We'll look into it and, where appropriate, send a corrected version or a replacement. If we can't fix the problem, we'll offer a refund or another remedy required by law.

When we can't offer a refund

We don't offer refunds for:

  • change of mind
  • accidental purchases, or buying the wrong product or colorway
  • a change of wedding date, or a postponed or canceled wedding
  • incompatibility with your device, software or account
  • templates you haven't used
  • misunderstanding a feature that was accurately described
  • sale or discounted items

Exchanges

We don't offer exchanges on digital products. If you'd like a different template, you're welcome to purchase it separately.

Contact

Questions about your order? Email support@studiosignet.com and include your order number.